Veteran suicide hotline employees permitted to work remotely after concerns that in-office requirement would hurt service

The Veterans Affairs Department has reversed a mandate requiring employees of the Veterans Crisis Line to return to in-person work, responding to concerns about the stress and logistics for more than 2,000 employees. A supervisor indicated that this could disrupt service quality for veterans. Although initially mandated to return on specified dates, the exemption for VCL responders aims to maintain quality and confidentiality in their support roles. VA Press Secretary reassured that accommodations will be made for safe work environments, prioritizing veterans' access to vital services during this transition.

"These changes are not going to be benefitting our veterans. If anything, you've got distracted people answering the phones..."

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