Slackbot can be used to ask questions about a company, including what employees are upset about and what priorities need focus. Salesforce’s CEO described using Slackbot to uncover company issues and operational opportunities. Other major technology companies have integrated AI assistants across their digital suites, and some large U.S. employers have used AI tools to analyze employee messages. Concerns have been raised that such monitoring creates a chilling effect on workplace communication. The concerns are framed as both privacy and worker rights issues, with multiple U.S. agencies expressing apprehension about the technology.
"“So, when I'm on Slackbot, I can ask it any question about my company,” the billionaire CEO explained. “What are my top five deals? What are my employees upset about? What are the top three things I need to focus on?”"
"Salesforce isn't alone in its AI-driven monitoring of employees in company workspaces. Microsoft has embedded Copilot across its digital suite, and Google has done similarly with Gemini. Additionally, major U.S. companies, including Walmart, Delta Air Lines, T-Mobile, Chevron and Starbucks, have used the AI firm Aware to analyze employee messages, CNBC reported."
"“It results in a chilling effect on what people are saying in the workplace,” Kak said. She noted that the Federal Trade Commission, Justice Department and Equal Employment Opportunity Commission have all shared apprehensions about the technology at large. “These are as much worker rights issues as they are privacy issues.”"
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