Read at Star Tribune
Despite the surge in remote work during the COVID-19 pandemic, new research shows that offices continue to be essential for productivity.
The researchers had not made a mistake. Rather, they received more precise data, including detailed work schedules. Not only did employees answer fewer calls when remote, the quality of their interactions suffered.
A study found that employees working from home experienced a decline in productivity, with less calls answered and lower quality interactions with customers.
The boost to efficiency had instead become a 4% decline.