The pandemic has permanently shifted the emphasis of end-user computing away from being predominantly office-focused to supporting a more hybrid workforce, where remote access is essential.
The current struggle involves balancing remote and home working priorities, requiring a shift towards an 'internet-first mindset' in how devices, applications, and access are managed.
The focus now is on providing the necessary applications for employees' productivity, leading to a shift of end-user computing software to the cloud.
Desktop IT administrators are not likely to return to the pre-pandemic model of managing large estates of on-premise desktops and laptops, as the trend leans towards cloud-based solutions.
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