"One of the key benefits that can be derived from workforce management software relates to the effectiveness of demand forecasting which it has the capability to perform. First, WFM systems predict labor demands for certain intervals of time by utilising historic data in sales, traffic of customers, and seasonal trends. Through such analysis, the software can identify a pattern that affects workload; this enables business enterprises to prepare themselves against an upsurge in workload and vice versa."
"The main role of this functionality is that it allows managers to track the degree of staffing in the course of the day and make the required adjustments. If demand suddenly increases—for instance, at a restaurant when lots of people come in, or at a delivery service when there are more orders—the workforce management software assists in making immediate staffing adjustments to maintain efficiency and customer satisfaction."
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