"You're back to back from one conference call to the other...You're seeing people sitting in their cubicle or in their office with headphones on, focused on a screen," Torchia said. "We've got to be able to figure out how to break down that density of work, so that you have the space within your day to enjoy the surroundings that you're in."
"As you're driving home, you're reflecting on your day, and you're like, 'You know what? I connected with that person. I was able to solve that problem in person. I really liked the work experience that I had,' Torchia said. 'That's when people want to keep coming back, so really focusing on the experience that people have, I think, is a key component of people wanting to be back together in person.'"
Workplace attendance has increased: 54% of Fortune 100 employees now work in the office full-time, up from 5% in July 2023, and average required in-person days rose to 3.9 from 2.6. Many HR leaders consider the RTO debate largely settled but continue to adapt spaces for mixed in-person, hybrid, and remote schedules. KPMG emphasizes a "return to experience" to address post-pandemic shifts and a growing "density of work." KPMG’s 36,000 US employees follow team-determined hybrid schedules. Designing offices that enable connection, problem-solving, and reflection aims to increase willingness to return.
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