"Cotality estimates that AI-driven workflows could shorten mortgage processing times by one to three months, potentially allowing lenders to pull forward repayments, recycle capital more efficiently and expand capacity without adding staff."
"Even as buyers expect AI to be ubiquitous, trust in AI systems has weakened in the U.S. Trust in AI to help find a home fell to 16% in 2026, a 14-point drop from 2025."
"Buyers are also drawing firmer lines around where and how AI can be used: 68% say clear AI labeling for property listings and mortgage recommendations is important or essential."
"Tolerance for AI mistakes remains low. Only 22% of Gen Z and 19% of millennials say they are tolerant of AI errors, compared to 11% of Gen X and 9% of boomers."
In 2026, U.S. buyer confidence in the homebuying process fell to 72%, down from 83% in 2025. The percentage of consumers saving for a home decreased from 75% to 69%. Younger buyers, particularly Gen Z, view AI as a confidence booster, with 50% supporting its use. However, trust in AI for homefinding dropped to 16%. Buyers demand speed from AI but prioritize certainty, with 68% wanting clear AI labeling for listings. Tolerance for AI errors is low, especially among younger generations, indicating limited patience for mistakes in AI-driven processes.
Read at www.housingwire.com
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