You may not have heard the terms "dual pathing" or "single point of contact" lately, but just wait.COVID-era forbearances are ending and odds are some borrowers won't be able to come current on their loans without help.HousingWire recently spoke to Amanda Phillips, executive vice president of compliance at ACES Quality Management, about getting servicing staff and technology ready to meet upcoming regulatory requirements while ensuring quality throughout the life of the loan.
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