Family members, doctors, or police can initiate a petition to engage individuals needing help. Figueroa provides his contact information and dedicates himself to supporting family members. He approaches resistant clients multiple times, establishing connections before they become open to treatment. His persistence paid off when a homeless client accepted help after sessions of venting frustration and showing emotional shifts. Figueroa arranged ongoing treatment, medication, and housing, demonstrating the impact of continuous engagement in mental health recovery.
We tell them, 'Look, you've been carrying this bag of bricks for so long, sometimes decades, give it to us now,' Figueroa said.
When they see you, one time, two times, three times, then they see you in San Bernardino County one week, two weeks, three weeks, four weeks, and then they see you at the provider upon discharge, that's when they realize, 'Oh wow, they really are here to help me.
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