"Are you a red wine drinker? A high spender? Or perhaps you're a slow eater, the sort who takes up a restaurant's table for longer than they'd like. You might not even know - but OpenTable does. Those are just a few of the notes that the reservation platform has started serving up to some restaurant staff when you make a booking, all based on the orders you've made and money you've spent at other restaurants in the past."
"The truth is, OpenTable - like Resy and other rivals - has always done more than just help you find a table. The platform is billed to restaurants as a one-stop shop to handle reservations, waitlists, reviews, marketing, and more, but it also offers its own table management software, along with integrations into the most popular point of sale (POS) systems in the industry, such as Toas"
OpenTable provides restaurants with AI-assisted tags that summarize diners' habits and preferences based on historical orders and spending across venues. Tags identify frequent drink choices, high spenders, frequent reviewers, last-minute cancellers, and customers who linger at tables. Restaurant staff can view these notes when a reservation is made. A host at a Michelin-starred restaurant spotted the system and shared sample tags like 'juice' and advice to 'be nice to' reviewers. OpenTable's platform combines reservations, waitlists, reviews, marketing, table management, and integrations with popular POS systems.
Read at The Verge
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