"At the time of the incident, we identified around 5,000 customers requiring support as we knew that some of their Oyster card refund data may also have been accessed, which could include bank account numbers and sort codes. As a precautionary measure, we contacted those customers directly as soon as possible to offer our support and the steps they could take."
"In addition, we publicized that information on customer names and contact details may have been taken - including email addresses and home addresses, where provided. We have kept our customers informed throughout this incident and will continue to take all necessary action."
"Transport for London has confirmed that a 2024 breach exposed the data of more than 7 million people - a far larger crowd than the few thousand customers originally warned that their details might be at risk."
Transport for London confirmed that a 2024 cybersecurity breach compromised data for more than 7 million people, significantly larger than the initial estimate of 5,000 affected customers. The intrusion potentially gave attackers access to a database covering up to 10 million customers who interacted with London's transport network. TfL prioritized notifying approximately 5,000 customers whose bank account information, including account numbers and sort codes associated with Oyster card refunds, may have been accessed. The remaining affected individuals had personal information exposed, including names, contact details, email addresses, and home addresses. TfL sent notification emails to over 7 million customers with a 58 percent open rate, indicating millions received the warning.
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