Sage, a leading payroll software provider, has suffered an outage impacting customers' access to their accounts primarily in North America, Europe, and Asia Pacific. This issue, which began around 8am ET, hinders over six million users, particularly during peak business hours in places like New York City. The company's dashboard confirmed a partial service disruption, with specific functionalities in AutoEntry and Intacct facing difficulties. While users can't access some features, Sage reassured that all other functionalities are working and advised users on workarounds for data exports until a permanent solution is implemented.
Sage is currently facing a global issue preventing customers from logging into their accounts, particularly impacting clients in North America, Europe, and Asia Pacific.
Sage's service dashboard indicates a partial outage affecting more than six million customers, with the most significant impact reported in New York City early in the workday.
While specific features of AutoEntry and Intacct are currently down, Sage confirms that all other product functionalities are performing as expected, with workarounds available.
Users on Downdetector reported issues starting around 8am ET, correlating with many companies beginning their workday, which may have amplified the reporting of the outage.
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