According to the Consumer Rights Act 2015, takeaway food must be adequately described, of satisfactory quality, and delivered with appropriate skill and care. If there's an issue with your order, the first step to resolving a complaint is to inform both the delivery service and the restaurant, clearly stating your problems and providing supporting photos, if possible.
If initial complaints do not yield a satisfactory resolution, check the relevant delivery app's terms and conditions. Customers should insist on their rights under the Consumer Rights Act and may need to escalate by requesting a refund, especially if the app or restaurant doesn't respond adequately.
For payments made via debit card, consumers have the option to file a chargeback claim if their order issues remain unresolved. On the other hand, for credit card transactions exceeding £100, a Section 75 claim can be initiated, providing protection against inadequate service.
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