Southeastern trains has launched a WhatsApp channel for service updates, marking a UK first for a train company, enhancing customer communication directly with their control centre.
John Till, head of information delivery, emphasizes that this initiative is part of their mission to build a more reliable and sustainable railway, ensuring customers receive timely information.
The WhatsApp service allows passengers to ask questions directly, making it easier to obtain specific information they might need while traveling.
Sign-up for the new WhatsApp service is described as 'quick and easy', with details available on the Southeastern's website to facilitate customer engagement.
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