"Persistence pays," Warren told Business Insider in an interview. "We've stayed after Navient for years. Director Chopra's efforts at CFPB have finally helped millions of people get the relief they deserve and a guarantee that Navient will never work as a federal student loan servicer. That proves we can hold these guys accountable."
Warren concurred that the settlement was positive for the industry - and she said it's a signal of more to come for borrowers. Since federal student-loan payments resumed last October after an extended pause, many borrowers are anxious and uncertain about their options.
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