New Mexico's lawsuit contends that despite significant warnings, Snapchat opted to prioritize profits over user safety, leading to increased risks of child grooming and sextortion.
Internal communications revealed a disheartening landscape where warnings about child grooming were routinely ignored, with safety staff documenting that a staggering 90 percent of reports received no follow-up.
Executives acknowledged that, due to the inability to verify user ages, a vast number of reports concerning sextortion and known offenders were effectively 'falling through the cracks.'
A company spokesperson stated their commitment to enhancing safety measures and collaborating with various agencies, yet internal disagreements persisted on how to effectively inform users without instilling fear.
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