Qantas experienced a cyberattack targeting a contact center in Manila, potentially compromising the data of six million customers. The airline has confirmed that names, email addresses, phone numbers, birth dates, and frequent flier numbers were accessed, while credit card details and passwords were not compromised. Qantas is investigating the attack and believes the group Scattered Spider is behind it. CEO Vanessa Hudson is working with government agencies to address the breach and has apologized to customers while assuring that systems are secure. The situation poses challenges for Qantas amidst ongoing reputation recovery efforts.
Qantas's cyberattack compromise affects six million customer records, exposing names, email addresses, phone numbers, birth dates, and frequent flier numbers, but not credit card or passport details.
The FBI warns that Scattered Spider, known for major corporate hacks, is expanding to target airlines and their third-party IT providers.
On Wednesday, Qantas confirmed it is working with government and independent cyber security experts to address the breach while acknowledging significant customer data exposure.
Qantas CEO Vanessa Hudson apologized for the cyberattack breach and stated that all systems are now secure, following unusual activities detected in their customer service platform.
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