Qantas reported a cyber attack that targeted a third-party customer service platform storing data of six million customers. The airline reported detecting "unusual activity" on June 30, which prompted immediate containment measures. Investigations indicate a significant portion of data may have been stolen, though sensitive data like passport details and financial information were not compromised. Customers are urged to reach out for concerns, and the breach has been reported to the Australian Federal Police and other authorities. The incident reflects a growing trend of data breaches in Australia, raising ongoing cybersecurity concerns.
On 30 June, Qantas detected "unusual activity" on a platform used by its contact centre to store the data of six million people, including names, email addresses, phone numbers, birth dates and frequent flyer numbers.
Qantas took "immediate steps and contained the system" following the breach and assured that passport details, credit card details and personal financial information were not compromised.
The company is still investigating the full extent of the breach but expects the proportion of data stolen to be "significant".
Carly Kind, Australian Privacy Commissioner, stated the trends suggest the threat of data breaches is unlikely to diminish.
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