Qantas has experienced a major cyber-attack, potentially affecting the records of 6 million customers. The compromised system was a third-party platform used by its contact centre, containing customer names, emails, phone numbers, birth dates, and frequent flyer numbers. No credit card details, financial data, or passwords were exposed. Detection of unusual activity occurred on a Monday, prompting immediate containment actions. Qantas has informed relevant authorities and enlisted cybersecurity experts for investigation. A dedicated support line and website updates are available for customers affected by this incident.
Qantas experienced a significant cyber-attack that may have exposed the personal records of approximately 6 million customers. The compromised system was a third-party platform linked to the airline's contact centre.
The affected data includes customer names, email addresses, phone numbers, birth dates, and frequent flyer numbers, but does not contain credit card details or financial information.
The airline detected the unusual activity on a Monday and took immediate action to secure its systems. Qantas has involved independent cybersecurity experts to address the breach.
In light of the cyber-attack, Qantas emphasized its commitment to customer trust and data protection, apologizing for the anxiety caused and outlining support measures for affected customers.
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