A cyberattack on Qantas targeted one of its customer contact centers, compromising a system managed by a third party. Sensitive data of 6 million customers, including names, emails, and phone numbers, was accessed. However, credit card details and passport numbers remain secure. The airline confirmed no operational impact and is investigating the extent of data theft. Customers are being informed and supported. CEO Vanessa Hudson apologized for the breach and acknowledged the trust customers place in the airline. Qantas has a history of data security issues, including a prior incident involving its mobile app.
The incident occurred when a cybercriminal targeted a call center and gained access to a third party customer servicing platform. There is no impact to Qantas' operations or the safety of the airline.
We sincerely apologize to our customers and we recognize the uncertainty this will cause. Our customers trust us with their personal information, and we take that responsibility seriously.
We are continuing to investigate the proportion of the data that has been stolen, though we expect it will be significant. We are contacting customers to let them know what happened.
Qantas has faced data security issues in recent years. The airline also apologized in 2024 after a glitch with its mobile app exposed some passengers' names and travel details.
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