"Points systems like frequent flyer miles and credit card rewards have become such a meaningful part of our economy that many Americans view their rewards points balances as part of their savings... Our goal is to ensure consumers are getting the value that was promised to them, which means validating that these programs are transparent and fair."
"While the DOT is investigating and can take action against airlines for unfair or deceptive business practices, the DOT hasn't accused any of the aforementioned airlines of such dealings."
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