"Money will never heal the wounds R.G. Ortiz's conduct inflicted, but we're proud to hold this business accountable and secure justice for our neighbors," department Commissioner Vilda Vera Mayuga said in a statement.
"Since 2018, 74 consumers submitted complaints to the agency outlining R.G. Ortiz's predatory and deceptive practices including misrepresenting or concealing the prices of services offered and failing to provide services that consumers paid for."
"In one alleged incident, R.G. Ortiz presented a dead man's body 'sitting inside a plastic bag' for a viewing, the city's consumer watchdog said."
"As part of the settlement, 28 consumers will receive approximately $104,000 in payments, with $500,000 left for other consumers who can come forward with complaints online in English (and in Spanish)."
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