"According to interviews with dozens of workers employed by a Meta subcontractor in Nairobi, Kenya, their job involves labeling and reviewing video, audio, and transcripts collected from the glasses so the company's AI models can better interpret real-world scenes and conversations."
"Some of the workers interviewed claim the review queue isn't just harmless AI prompts. Some clips show people getting dressed or using the toilet, while others capture private conversations about relationships, politics, or alleged wrongdoing. Others interviewed by the Swedish outlets claimed the clips occasionally include things like bank cards, personal paperwork, or other identifying details inadvertently caught on camera."
"Under the EU's GDPR, companies transferring personal data to contractors outside the bloc must ensure the information is protected through approved safeguards."
Britain's Information Commissioner's Office is investigating Meta following reports that human contractors reviewing recordings from Ray-Ban smart glasses were exposed to extremely private moments captured by unsuspecting users. The Swedish investigation revealed that outsourced workers in Nairobi, Kenya, routinely review footage from the AI-powered glasses, including intimate scenes, private conversations, and sensitive personal information. While Meta's terms acknowledge human review for AI improvement, the investigation suggests the review queue contains footage users likely didn't expect strangers to access. The situation raises significant concerns about cross-border data flows and GDPR compliance regarding personal data protection.
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