Lloyds bank reveals IT glitch affected almost half a million customers

"Almost half a million Lloyds, Halifax and Bank of Scotland customers saw other people's transactions or had their own data shared in a recent IT issue, the bank has revealed. The findings showed 114,182 customers had clicked on other people's transactions when they appeared in their own app interfaces, potentially exposing sensitive information such as account details and national insurance numbers."

"Dame Meg Hillier stated that modern banking methods allow for quick transactions but come with a trade-off, as consumers place their faith in technology that can suffer unpredictable errors. She emphasized the need for banks to be transparent when issues arise, highlighting the importance of customer awareness regarding the risks involved in online banking."

An IT issue at Lloyds Banking Group impacted up to 447,936 customers, revealing other people's transactions or sharing their own data. Committee chair Dame Meg Hillier noted this incident highlights the trade-off in modern banking between convenience and potential errors. Customers may have seen sensitive information, including account details and national insurance numbers. Lloyds expressed regret over the incident and emphasized the importance of transparency when errors occur, as customers increasingly rely on technology for banking tasks.

Read at www.bbc.com