Citizens Advice found that identical households are losing out on nearly 2 billion in essential bill support due to inconsistent promotion of social tariffs by providers.
The report emphasized that a low-income household could be missing an average saving of at least 350 a year, highlighting the urgency for reform in social tariff access.
Citizens Advice urged immediate government action by advocating for proactive supplier engagement to ensure low-income customers are informed about available social tariffs.
The organization pointed out the significant regional disparities in support, calling for an end to the 'postcode lottery' in access to social tariffs for water and broadband.
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