"Few moments in our lives are as challenging as when we're mourning the passing of a loved one, and R.G. Ortiz sought to exploit those moments of grief and prey on vulnerable New Yorkers. Money will never heal the wounds R.G. Ortiz's conduct inflicted, but we're proud to hold this business accountable and secure justice for our neighbors."
"The city had filed suit against Ortiz in April after receiving dozens of complaints about the chain, reportedly including refusing to disclose the location of remains, misrepresenting prices, failing to provide paid-for services, presenting remains in 'unacceptable conditions' and other offenses."
"The city says that 28 victims will receive payouts totaling $104,000, leaving $500,000 for other affected customers, and encourages those who may have been harmed by Ortiz's 'predatory and deceptive practices' to come forward."
"In addition to $100,000 in civil penalties, the city announced an agreement with the R.G. Ortiz Funeral Homes chain to provide more than $604,000 in restitution for 'egregious' violations of the city's Consumer Protection Law."
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