Marriott's poor security practices led to multiple breaches affecting hundreds of millions of customers,” said Samuel Levine, Director of the FTC's Bureau of Consumer Protection. “The FTC's action today, in coordination with our state partners, will ensure that Marriott improves its data security practices in hotels around the globe.
In a proposed settlement order with the FTC announced today, Marriott and Starwood also agreed to provide all its U.S. customers with a way to request deletion of personal information associated with their email address or loyalty rewards account number.
Marriott manages and franchises more than 7,000 properties throughout the United States and across more than 130 other countries. After Marriott acquired Starwood in 2016, it was responsible for the data security practices of both brands.
The proposed settlement requires Marriott to review loyalty rewards accounts upon customer request and restore stolen loyalty points.
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