Recorded incidents of digitally enabled financial fraud and scams in the UK surged to an unprecedented level, with 8,734 complaints lodged within three months, reflecting a serious rise from last year.
FOS chief executive Abby Thomas emphasized that being a victim of fraud is not only financially devastating but emotionally draining, urging victims not to feel ashamed to seek help.
The Financial Ombudsman Service has returned over £150 million to victims over recent years, encouraging those affected by fraud to approach their independent service for assistance.
The report indicated an increase in complex fraud cases and issues stemming from customer-approved online bank transfers, signaling a worrying trend in digital financial crime.
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