Discover Financial Services, under Keith Toney's leadership, is leveraging generative AI to enhance decision-making and operational efficiencies within the constraints of strict data protection regulations. While the adoption of generative AI can streamline operations, heightened concerns over data security and the emergence of agentic AI—which operates with less human oversight—pose risks that must be carefully managed. Toney emphasizes that safeguarding customer data is paramount to balancing innovation and compliance in the financial sector.
In a highly regulated area like financial services, generative AI tools can still go off the rails, says Keith Toney, president of Credit and Decision Management at Discover Financial Services.
Protecting sensitive customer data always comes first, which has hampered the arrival of more advanced use cases for genAI, especially with the rise of agentic AI.
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