Jonathan Lippman, a former chief judge, stated, 'What's ridiculous is that the portal itself doesn't acknowledge when you make a complaint and doesn't follow up with what they did about it.' His comments reveal the extent of frustration with the ineffective system.
Describing the portal as 'a failure,' Lippman said, 'In my view, they have to throw this thing out and start all over. You can't doctor it.' His call for a complete overhaul underscores the need for a more effective complaint handling mechanism.
Lippman highlighted that the portal fails to analyze cases to identify trends, stating that it is 'a block box that goes nowhere fast.' This emphasizes the urgent need for reform.
He recommended creating a separate victims' advocate program to support individuals in filing cases and navigating the process, illustrating the critical gaps that exist in CUNY’s current system.
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