Victoria Woodcock highlighted a distressing situation where she and other parents took their children to swimming lessons only to find them canceled at the last minute, causing upset. She described the experience, saying she watched her three-year-old and other children "screaming and crying" after being told that they couldn't get in the pool. This recurring issue underlines a growing dissatisfaction with The Spa at Beckenham's management of swimming lesson cancellations and communication with parents.
The issue escalated when Mytime Active announced that refunds for canceled swimming lessons would no longer reduce direct debit payments, but instead, funds would be credited to children's accounts for future purchases. Ms. Woodcock expressed her outrage, stating, 'I texted some friends that are in the same lessons... they said that this is not on and cannot happen.' Parents are concerned about the absence of a refund option and the implications of such a policy change.
Collection
[
|
...
]