"We've resolved a software issue that disrupted the ability of a limited number of our customers to connect to our wireless network," an AT&T spokesperson said in an email early Wednesday. "We apologize for the inconvenience, and we appreciate our customers' patience as we worked to resolve this issue."
Digital-service tracking website Down Detector showed a surge in reported AT&T outages starting around 5 p.m. ET on Tuesday and peaking around 7 p.m. By 10 p.m., the number of reported incidents was declining steeply, according to the site.
The outage affected "some customers" but was not nationwide, the spokesperson said in a separate email Tuesday night. Still, according to Down Detector early Wednesday, the cities with the most reports of AT&T outages in the previous 24 hours were Dallas, Charlotte, Los Angeles, Houston, Chicago and New York City.
In Tennessee on Tuesday evening, the 911 agency in Hawkins County said an AT&T wireless service outage "may affect the ability of some AT&T wireless customers to reach our 911 center." The agency, posting on X, urged people to call its non-emergency line if they were unable to connect with 911.
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