"By offering this online alternative to the traditional paper application process, the Department is embracing digital transformation to offer the most efficient and convenient passport renewal experience possible," said Secretary of State Antony Blinken.
"The department said it estimated that about 5 million Americans would be able to use this service a year. In 2023, it processed 24 million passports, about 40% of which were renewals."
"After staffing shortages caused mainly by the COVID-19 pandemic resulted in lengthy passport processing delays, the department ramped up hiring and introduced other technological improvements that have reduced wait times by about one-third over last year."
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