Reports began pouring in just before 1PM ET on Down Detector, with customers alleging that their account balances have disappeared, displaying as $0 or "--" instead.
Bank of America's app indicates that "Accounts temporarily unavailable" and acknowledged ongoing issues with access to some accounts and balances, confirming customers' concerns.
Despite the outage, some users reported intermittent access to their accounts, but the extent of the impact on Bank of America's 58 million digital clients remains unclear.
The specific cause of the outage has not been disclosed, and the timing of when services might be restored is also uncertain, pending a response from Bank of America.
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