Residents of The Russell grapple with a deficient management response to maintenance issues, particularly the broken elevator significantly impacting older tenants, alongside rising rents.
'We just wouldn't hear from them,' Nick Narsing said, expressing frustration with Trion Living's lack of communication regarding the elevator and overall maintenance issues.
'One of the reasons why I moved in was we had a live-in, onsite manager,' recounted Chase Sterling, emphasizing how management changes led to service declines.
Sam Hoppe, a tenant organizer, highlighted the residents' discontent through negative online reviews, prompting her efforts to connect with The Russell tenants.
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