Marks & Spencer has suspended all online orders via its website and app as it grapples with a significant cyber incident. The retailer previously paused contactless payments and Click & Collect services, but initially maintained that website orders would continue. In its recent communication, M&S expressed regret for the inconvenience caused, stating its product range remains accessible for browsing. The situation, affecting various customer services, was disclosed to the London Stock Exchange, with the company involving both the Information Commissioner's Office and National Cyber Security Center for support.
Marks & Spencer has paused online orders due to an ongoing cyber incident, alongside halting contactless payments and Click & Collect services, affecting customer transactions.
The company stated that they remain focused on resolving issues caused by the cyber incident, with an experienced team and cyber experts working to restore online services.
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