Chris Skees emphasizes the importance of adopting a product mindset in customer education, highlighting Cisco Meraki's successful transformation by creating dedicated teams focused on measurable results.
By concentrating on user experience, Cisco Meraki was able to build an engaging Customer Education product, leading to increased engagement and satisfaction among their customers.
The approach at Cisco includes defining clear metrics for success, which enables continuous improvement and responsiveness to customer needs, thereby enhancing their educational offerings.
The session reveals how Cisco Meraki structured their Customer Education as a product, which not only improved the immediate user experience but also set a foundation for future success.
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