The article emphasizes the significance of conversational skills in the workplace, arguing that the reliance on technology has negatively impacted communication and team cohesion. The author draws from personal experiences with deaf individuals, illustrating how deeper listening and adaptability enhance community bonds. While the digital era has increased efficiency, it has simultaneously diminished the art of conversation, especially among younger generations. The piece advocates for a return to valuing interpersonal interactions, as these 'soft skills' are crucial for successful business practices.
Conversational skills are essential to cultivating a thriving business, yet many organizations have sacrificed these interactions for the sake of efficiency.
The absence of a shared spoken language in my childhood taught me that deep listening and real-time adaptation are crucial in any interactive setting.
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