Analog Devices, Inc.'s EngineerZone is a community platform designed to provide scalable, self-service support, particularly in relation to GMSL technology used in diverse industries. Given the growing demand for structured training, ADI introduced GMSL U, an online university featuring a catalog of video courses and certification for users seeking to implement GMSL in their projects. This initiative aims to elevate the customer experience by reducing the necessity for direct support queries and promoting deeper engagement within the community. The platform is designed with future scalability in mind, potentially accommodating other technologies beyond GMSL.
Analog Devices, Inc.'s support community, EngineerZone, aims to enhance customer experience with self-service educational tools, particularly focused on GMSL technology.
The ADI community designed an online university, GMSL U, equipped with video courses and certification to increase member engagement and reduce support queries.
A significant goal of ADI EngineerZone is to provide scalable, self-service support that helps customers before they seek further assistance, promoting a better overall experience.
'Build for the future, not the present,' shares Lisa, highlighting the importance of creating sustainable, educational resources that can expand beyond current technologies.
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