Midco, a broadband provider in the Midwest, announced a 12-point Customer Commitment designed to enhance customer experience. This commitment emphasizes key aspects such as network reliability, promising over 99.9% uptime, and transparent pricing with no hidden fees or contracts. Customer service also includes certified technicians who ensure installations are accurate the first time and are available for same-day repairs. Midco's leadership highlights that these commitments are reflective of their strong service culture and dedication to their communities, forged through nearly a century of operation since its founding in 1931.
Midco's enhancements to customer experience include a 12-point commitment to network reliability, price transparency, and swift service resolution, reflecting decades of dedicated service.
Midco's President stated that the commitment symbolizes their culture built over nine decades, emphasizing their dedication to reliable service and swift issue resolution.
The customer commitment guarantees over 99.9% fiber network uptime, no hidden fees, first-time right installations by certified technicians, and available same-day repairs.
Midco's community-focused approach ensures service personnel live locally, enhancing the connection and accountability to the regions they serve.
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