The article highlights the transformation of Learning and Development (L&D) through citizen development, where non-technical employees harness no-code and low-code platforms for innovative solutions. This shift empowers employees to create tools, automate processes, and customize learning experiences, enhancing agility and adaptability in business settings. However, L&D leaders face challenges in measuring the true impact of these initiatives. To demonstrate ROI and continuous improvement, clear metrics and KPIs are essential in evaluating how citizen developers are reshaping learning programs and driving business performance.
Citizen development empowers employees to create learning aids, automate onboarding, and customize training workflows, enhancing their ability to adapt and innovate in the workplace.
Measuring the impact of citizen development is crucial for L&D leaders to justify investments, prove efficiency gains, and identify successful use cases for scaling programs.
#citizen-development #learning-and-development #business-agility #metrics-and-kpis #employee-empowerment
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