GOCare and Communications Data Group (CDG) have formed a strategic partnership aimed at improving the customer experience for broadband service providers (BSPs). By integrating GOCare's digital customer experience solutions with CDG's OSS/BSS platform, the collaboration seeks to enhance subscriber engagement and reduce operational costs. The integration features tools like GOCare Connect for omnichannel engagement, GOCare Messenger for automated notifications, and GOCare Pulse for immediate feedback surveys, positioning both companies to address real-world challenges faced by ISPs effectively.
GOCare's integration with CDG allows BSPs to enhance subscriber engagement and improve customer experiences while reducing operating costs compared to traditional solutions.
With GOCare Connect, we simplify customer engagement across all digital channels, providing essential information that allows agents to assist subscribers more effectively.
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