Energy network SGN and Healthy Homes Solutions (HHS) are collaborating to assist over 8,000 vulnerable customers in the south of England facing fuel poverty. Through their Vulnerability Initiative, HHS, which supports those in such situations, provides a helpline for assistance with registration for services like the Priority Services Register (PSR), access to wellbeing resources, energy efficiency checks, and safety advice regarding carbon monoxide. This initiative aims to reduce stress and improve wellbeing, particularly for low-income households living in poorly insulated homes, with funding from Ofgem's VCMA Fund.
This collaboration will make a real difference to the lives of our most vulnerable customers by providing them with easy access to vital support services and resources.
Nearly half of low-income households are vulnerable and living in hard-to-heat homes, and the rate of improving homes to an acceptable standard is well below what is needed to lift people out of fuel poverty.
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