"Closing my store yet there is no home for me. My customer connection score is 100%. I loved this company-but you close our store in 2 days and have nowhere else for me to go,"
"During the review, we identified coffeehouses where we're unable to create the physical environment our customers and partners expect, or where we don't see a path to financial performance, and these locations will be closed."
"So now the company is closing stores WEEK OF and letting partners know WEEK OF. This is absolutely insane."
"Oh my god, Starbucks in the mall was closed - what will we do?!?!?!"
A mistaken closure announcement at a Staten Island Mall Starbucks drew largely apathetic local responses and sarcastic social media comments. Nationally, Starbucks employees and customers reacted with intense outrage on the company's Instagram where laid-off workers criticized short notice and limited transfer options. One employee reported being closed out in two days despite a 100% customer connection score and no reassignment. Time Out New York reported 34 New York City closures in 2025 as part of a broader operational streamlining. CEO Brian Niccol explained closures targeted locations lacking an expected physical environment or viable financial path. Starbucks apologized for the mix-up and awarded 200 bonus reward points.
Read at silive
Unable to calculate read time
Collection
[
|
...
]