Deactivated accounts are one of gig workers' biggest challenges. NYC just got Uber Eats to reactivate some of them.
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Deactivated accounts are one of gig workers' biggest challenges. NYC just got Uber Eats to reactivate some of them.
"On Friday, the city's Department of Consumer and Worker Protection, or DCWP, said that Uber Eats would reinstate the accounts of as many as 10,000 people that were deactivated between December 2023 and September 2024. The reactivations are part of a settlement under which Uber Eats, Fantuan, and HungryPanda will pay a cumulative $5.2 million over violations of New York City's minimum pay law for delivery workers."
"Uber did not immediately respond to a request for comment from Business Insider. Affected workers should have their accounts automatically reactivated, a spokesperson for the DCWP told Business Insider. Delivery workers who don't get back on to the app but believe that their accounts were deactivated due to their cancellation rates should file a complaint with the Department, the spokesperson added."
New York City's Department of Consumer and Worker Protection said Uber Eats will reinstate up to 10,000 delivery-worker accounts deactivated between December 2023 and September 2024. The reinstatements form part of a settlement in which Uber Eats, Fantuan, and HungryPanda will pay a combined $5.2 million for violations of the city's minimum pay law, with payouts to roughly 49,000 delivery workers. The measures aim to compensate workers after nonpayment or account deactivations following customer cancellations. Affected accounts should be automatically reactivated, and workers who remain deactivated can file complaints with the DCWP. The settlement follows other local efforts to regulate deactivations.
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