The bankruptcy of SunPower has created a wave of distress among thousands of customers, as cases like that of Maria and Louis Pinneri illustrate. After their solar inverter failed in March 2023, the couple faced two and a half years of unanswered requests for help, leading to unsustainable electricity bills. With SunPower's collapse leaving gaps in customer service, it's critical for new management to navigate the backlog and restore faith among affected families. CBS investigator Mahsa Saeidi's intervention highlights the ongoing struggles solar panel owners face due to corporate mismanagement.
The bankruptcy of SunPower left thousands of customers like the Pinneris without support for their solar systems, leading to frustration and skyrocketing electric bills.
Homeowners who leased solar panels from SunPower faced significant issues as the company filed for bankruptcy, with many waiting years for repairs that never came.
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