After acquiring Bench, CEO Jesse Tinsley promised to honor all prepaid services, yet some customers report being charged for services they had already paid for under the previous ownership. A lawsuit claims Tinsley made false representations about these obligations, while a company representative asserts they are upholding previous commitments. Customers express frustration over needing to renew subscriptions for services already paid for. Inefficient practices and financial issues plagued Bench prior to the acquisition, complicating the relationship between Employer.com and its new customer base.
CEO Jesse Tinsley pledged to honor prepaid Bench services after acquiring it, despite customer claims alleging they are charged for previously paid accounting services.
Customers are confused about the status of their prepaid services, claiming they are being charged for tax returns and bookkeeping they already paid for.
CMO Matt Charney asserts that Employer.com is honoring all previously unpaid services, contradicting customers' claims and suggesting a miscommunication.
Under prior ownership, Bench struggled financially, which led to inefficiencies and challenges in transitioning to AI-based bookkeeping, raising concerns for its customers.
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