Phyllis Jager, CEO of zuMedia, has filed a lawsuit against DoorDash, alleging defamation and breach of contract after the company flagged her as a fraudster. She claims this retaliation was in response to her expressing privacy concerns regarding photographs taken by delivery drivers to confirm delivery. Jager asserts that her approach was legitimate as she utilized her corporate credit card for orders. The suit also criticizes DoorDash's practice of using such photos, highlighting potential privacy issues and questioning the necessity of the images in the delivery process.
The lawsuit alleges that DoorDash retaliated against CEO Phyllis Jager by falsely designating her as a fraudster after she raised privacy concerns about their delivery proof photos.
Jager's complaint claims DoorDash flagged her account for fraud after she questioned the necessity and privacy implications of the photographs taken by delivery drivers.
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