Uber faces a lawsuit from the FTC for allegedly charging users for its Uber One subscription without consent, complicating the cancellation process significantly. According to the FTC, Uber employs confusing pop-up ads and requires users to complete numerous steps to unsubscribe. This creates a frustrating experience for consumers who wish to opt-out, with actions ranging from 12 to 32 depending on the timeliness of the cancellation. These practices have drawn criticism, highlighting a trend of consumer exploitation in subscription services.
"Americans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel," said FTC Chairman Andrew Ferguson in a press release.
The FTC also did some hard digging into the ease of cancelling a subscription - or lack thereof.
For any consumer wishing to cancel Uber One, [Uber] requires them to take at least 12 different actions and navigate a maze of at least 7 screens.
The lawsuit reads that if a subscriber is within two days of their next monthly charge, cancelling becomes a herculean task, taking as many as "32 actions".
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