Karim Sawadogo, an Uber driver from Burkina Faso, was deactivated after a rider reported him for DUI, leading to a financial crisis. Despite his protests of sobriety and attempts to provide evidence, Uber's automated dispute process was unyielding. Over nine months, Sawadogo struggled for income, relying on friends and odd jobs. His attempts to communicate with Uber were thwarted as they eventually blocked him, resulting in a frustrating journey that led him to seek answers in California after exhausting local efforts.
Instead of hauling him off for driving while intoxicated, they directed him to a 24-hour clinic to get a certified breathalyzer and drug test.
I just need a paycheck because I'm going to lose everything,
After calling to check on his dispute several times a day for months, Sawadogo says the company blocked his phone number altogether.
I decided, I said hey, you know what, I'm just gonna go to California to see what those guys are doing.
Collection
[
|
...
]